Your Security Matters

From time to time, we may need to double-check a few details before dispatching your order. This is simply to confirm that the right person placed it. We might ask you to:

• Confirm that you authorised the payment
• Verify your billing and shipping address
• Provide a quick proof of address or ID (you're welcome to cover any sensitive information)

If verification is needed, your order will be paused until we hear back from you — then we'll get it on its way straight away.

To keep transactions secure, please make sure that:

• Your billing address matches the country your card was issued in
• Your billing and shipping details are consistent with each other

Orders may be cancelled if the card is issued in a different country than the billing or shipping address, the details provided can't be verified, or the transaction is flagged by our security system. In every case, you'll receive a full refund.

If we reach out for verification, we kindly ask that you reply within 24 hours. This helps us process your order without delay. If we don't hear back in time, the order will be automatically cancelled and a full refund issued to your original payment method.

If an order can't be verified, we'll cancel it and issue a full refund back to your original payment method — no questions asked, no extra steps on your end.